You launch by voice.
They return to the fist.
You already answer your customers by email. Fauconnier turns that inbox into a native Mac cockpit: triage, drafts, real actions — by voice. Your support morning in ten minutes, and nothing leaves without your go.
The mews
An infinite canvas, not another inbox
Your support@ mailbox on the left, your falcons on the right, the hub in the middle — and your voice above it all. An answered ticket leaves the canvas.
Between two flights
Every morning, forty customer emails. Each one asks for something you know — somewhere. There goes your morning.
The market's “AI” tools want to replace you. Fauconnier augments the same human: one window, your voice, five falcons hunting for you — and you decide everything that leaves.
The hunt
Four beats, like a well-flown hunt
-
You speak
Hold the space bar, talk like you would to a colleague:
triage my inbox
,reply to Marie and send
. Dictation knows your jargon — customers, SKUs, identifiers. -
The orchestrator reads the wind
Your command is routed to the right falcon. AI included — or your
claude/codexCLI if you have one, detected automatically. -
The falcons fly in parallel
Triage works the inbox while Reply drafts and Stock checks the numbers. Each falcon has its card on the canvas, its live logs.
-
Real actions — and back to the fist
The reply lands in the Gmail thread, the Linear issue is created, the reservation is written to the Excel file. The rule of the fist: nothing goes out to a customer without your explicit go.
The falcons
Five falcons, five hunts
Not an army of generic bots: a short mews, each falcon with a sharp role and verifiable actions.
Works the whole inbox — emails, Intercom conversations, Linear issues — sets P1–P4 priorities and explains why.
By voice: “triage my inbox”
You dictate as you think, it cleans up in your style, checks real stock, and the draft goes out in the thread on “… and send”.
By voice: “reply to Marie… send”
Reads your Excel files as they are (SKUs, warehouses, reserved), crosses locations, answers in exact numbers.
By voice: “how many black M left?”
Actually writes: reservation placed in the Excel, Linear issue created and assigned, Notion note, Stripe refund — on your order.
By voice: “create a Linear ticket for Karim”
Opens and shapes your files — attachments, CSV exports, tables — and turns them into cards ready to serve.
By voice: “open the attachment and check the order”
The category
Not an autopilot. A cockpit.
AI prepares. You decide. Nothing leaves without you. That's the other strategy — and the voice your customer hears stays yours.
Autonomous agent (Fin, Decagon…)
- Answers your customers without you, day and night
- Billed per resolution — the more your customers write, the more you pay
- “Escalates” the hard cases to you
- Its personality, not yours
Fauconnier, human-in-command cockpit
- Prepares everything, sends nothing without your order
- €199 once — prepaid credits, predictable bill
- You keep the hard cases — with the facts already served
- Your style, cleaned up, never replaced
Yes, Fin runs 24/7: it answers in your place. Fauconnier never speaks in your place — not at night, not by day. Your customers chose a small company to talk to a human. With you, that's still true.
Trust
Your customer conversations stay yours
A support app sees names, orders, disputes. With Fauconnier, dictation runs on-device and your keys live in a local .env file — no telemetry, no third party reselling your conversations.
- Native Swift, zero dependencies
- No Electron, no analytics SDK.
- On-device dictation
- Apple Speech or Whisper large-v3 turbo, running on your machine. The mic feeds no cloud.
- Included AI: a relay, not a warehouse
- Your prompts transit through our relay to the AI provider — nothing is stored, it passes through.
- Your CLI, zero middleman
- With your claude, codex or your own API key, text goes straight from your Mac to your provider — and nowhere else. Literally.
Pricing
A license, not a leash
Fin bills per resolution, Zendesk per seat — every month, forever. Fauconnier takes the opposite stance: prepaid, predictable, never per seat.
Intercom Copilot: $348/year/agent, forever. Fauconnier: €199, forever.
- Perpetual license — no per-seat, no per-resolution
- 1,000 AI tickets included, refill €29 per 500 — or unlimited with your claude CLI
- 1 year of updates included, then €89/year if you want — the app never stops
- 30-day money-back guarantee, no questions asked
Already on a Claude or ChatGPT subscription? Fauconnier uses it: your included tickets stay untouched, usage is unlimited.
FAQ
Before you loose the falcons
Does Fauconnier replace my support team?
No — that's the whole point. Fauconnier is not an autonomous agent answering customers in your place: it's a human-in-command cockpit. You launch the falcons by voice, they prepare and execute — but nothing goes out to a customer without your explicit order. Learn more
Intercom's Fin answers 24/7 — Fauconnier doesn't?
Correct, and it's deliberate. Fin talks to your customers without you, day and night. Fauconnier never speaks in your place — it prepares triage, drafts and actions so your reply session is ten times shorter. Your customers chose a small company to talk to a human: with you, that's still true. Learn more
Where does my data go?
Dictation runs on-device (Apple Speech or Whisper on your machine) and your API keys live in a local .env file. The included AI transits through our relay without being stored. And with your own claude/codex CLI or personal API key, prompts go straight from your Mac to your AI provider — zero middleman, literally.
Which integrations actually work?
Email first: Gmail (OAuth) and any IMAP/POP mailbox — Fastmail, iCloud, OVH… Then Intercom and Zendesk as bridges, Linear (issues by voice), your Excel stock files (real reads and reservations), Notion, and on-demand actions via Stripe, Slack or Jira.
I already have a Claude or ChatGPT subscription?
Fauconnier detects and uses it: if the claude or codex CLI is installed, the app routes through it and your included AI tickets stay untouched. A personal API key works too (setting in Connections). Either way: unlimited usage, billed to your own account.
I already use Intercom or Zendesk?
Keep them: Fauconnier sits on top — your conversations land on the canvas next to your emails, and you pilot everything from one cockpit. And the day you want to leave, your workspace doesn't change: only the source unplugs.
Does dictation really work?
Yes. Two engines: Apple Speech and Whisper large-v3 turbo running on-device. Your business vocabulary — customer names, SKUs, identifiers — is injected dynamically. macOS 14+, native Swift, no Electron. Learn more
Is there a chat widget for my site?
Yes, as a bonus: one tag to paste on your site, and visitor conversations land on the canvas as tickets. No fake “Léa is online” — an honest reply-time banner instead. The one on this page runs on it.
The next flight is yours to launch.
Fauconnier for macOS. Native, no subscription. Your support inbox won't wait for the wind to turn.